Privacy Policy for ban880

ban880 ("we", "us", "our") operates an online casino and sports betting platform accessible at ban880.app. We are committed to handling the personal data of every player, visitor, and prospective user with the highest standard of care, transparency, and integrity. This Privacy Policy sets out, in plain and precise terms, how ban880 collects, processes, stores, shares, and protects personal information in connection with its platform and services.

This policy applies to all data collected through the ban880 website, any mobile-optimised version of the site, our customer support channels, and any promotional communications we send to registered players. It covers all services offered through ban880, including cricket betting, live casino games, slots, crash games, and any bonus or promotional programmes available to eligible accounts.

ban880 serves players located in Bangladesh and processes personal data in the context of providing gambling entertainment services to that market. All financial transactions are conducted in Bangladeshi Taka (BDT), and payments are processed through providers including bKash, Nagad, Rocket, and Upay. The personal data collected in connection with these payment methods is handled in strict accordance with the terms described in this policy.

If you have any questions about how ban880 handles your personal data, please contact our support team at [email protected]. Our support team operates around the clock, every day of the year, in Bangladesh Standard Time (BST, UTC+6).

ban880 collects personal data through several channels: directly from you when you register an account, indirectly through your use of the platform, and in certain cases from third-party identity verification and payment providers. The categories of personal data we collect are set out below.

2.1 Account Registration Data

When you create a ban880 account, you are required to provide the following information:

• Full legal name
• Date of birth (used for mandatory age verification)
• Residential address, including city and postal code
• Mobile phone number
• Email address
• Chosen username and password (passwords are stored in hashed form only)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of the following documents:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of residential address (recent utility bill or bank statement)
• In certain cases, a selfie or photograph taken specifically for verification purposes

2.3 Financial Transaction Data

When you make a deposit or withdrawal, ban880 records the following transaction data:

• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Mobile wallet number or bank account reference associated with the transaction
• Transaction amount in BDT
• Date, time, and transaction reference number
• Deposit and withdrawal history over the lifetime of the account

2.4 Platform Usage Data

ban880 automatically collects certain technical data when you access and use the platform:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, games launched, bet history, and session duration
• Login timestamps and logout timestamps
• Referral source (how you arrived at ban880.app)

2.5 Communications Data

If you contact ban880 through our customer support channel, we retain records of that correspondence, including the content of messages exchanged, the date and time of each communication, and any attachments you provide. This data is used to resolve your query and to improve the quality of our support services.

ban880 uses personal data for the specific purposes listed in the table below. We do not process personal data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

Where ban880 sends you promotional communications — such as bonus announcements, seasonal offers tied to events like Eid, Pohela Boishakh, or BPL season — we will only do so where you have opted in to receive such communications. You may withdraw your consent at any time by contacting support at [email protected].

ban880 processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: The majority of data processing at ban880 is necessary for the performance of the contract between ban880 and you as a registered player. This includes account creation, payment processing, game delivery, and customer support. Without this processing, ban880 cannot provide its services to you.
• Legal obligation: Certain data processing activities — in particular those related to age verification, identity checks, and fraud prevention — are carried out to comply with applicable legal and regulatory obligations.
• Legitimate interests: ban880 may process data on the basis of its legitimate interests where those interests are not overridden by your fundamental rights. This includes fraud detection, platform security monitoring, and the improvement of our services through aggregated analytics.
• Consent: Where ban880 processes data for purposes that require your consent — in particular the sending of marketing communications — we will obtain your explicit consent before doing so, and you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ban880 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below.

5.1 Payment Service Providers

To process your deposits and withdrawals, ban880 shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers process your data solely for the purpose of executing the transaction and are bound by their own privacy obligations and applicable financial regulations.

5.2 Identity Verification Partners

ban880 may use third-party KYC service providers to assist with the verification of identity documents submitted during the account verification process. These providers act under strict data processing agreements and are authorised only to use your data for the purpose of completing the verification.

5.3 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive certain account-level data (such as a player session token or anonymised player ID) necessary for the delivery of their games within the ban880 platform. These providers do not receive your full name, contact details, or payment information.

5.4 Legal and Regulatory Disclosures

ban880 may disclose personal data to law enforcement authorities, courts, or regulatory bodies where we are legally required to do so, where disclosure is necessary to protect the rights or safety of ban880 or its players, or where it is required in connection with the investigation or prevention of fraud, money laundering, or other unlawful activity.

ban880 uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit ban880.app.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preferences, and ensure that security tokens operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences and settings — such as your preferred deposit method or last-used game category — to improve your experience on return visits.
• Analytics cookies: These collect anonymised data about how players navigate the platform, which pages are most visited, and where users encounter difficulties. This data is used solely to improve the platform and is not linked to individual identities.
• Session security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats. These are strictly necessary and cannot be disabled.

6.2 Managing Your Cookie Preferences

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your ban880 account and from using core platform features. Analytics and functional cookies may be declined without affecting your ability to access the platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.

ban880 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply:

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents its reconstruction. Where a legal hold or dispute resolution process requires data to be preserved beyond the standard retention period, ban880 will retain the relevant data until the matter is resolved.

ban880 applies a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and ban880.app is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all login sessions, deposit and withdrawal flows, and account management pages.
• Hashed password storage: Passwords are never stored in plaintext. ban880 applies a strong one-way cryptographic hashing algorithm with per-user salting to all stored passwords.
• Access controls: Access to personal data within ban880's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal data to perform their roles are not granted it.
• Fraud monitoring: ban880 operates automated monitoring systems that flag unusual account activity, including atypical login patterns, rapid sequential transactions, and IP address anomalies, for review by the security team.
• Secure data storage: Personal data at rest is stored on encrypted servers with access logging enabled. Physical access to server infrastructure is restricted to authorised personnel only.

Despite these measures, no online platform can guarantee absolute security against all possible threats. ban880 will notify affected players without undue delay in the event of a personal data breach that is likely to result in a high risk to their rights and freedoms.

As a registered player and data subject, you hold the following rights with respect to the personal data ban880 holds about you. Requests to exercise any of these rights should be directed to [email protected]. ban880 will respond to all verified requests within 30 days of receipt.